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Common FAQ

Why hasn't my order shipped yet?

Many of our products are made to order, which means that there may be up to a 14-day delay from when you place your order to when it ships. While the delay may be tedious, we think it's worth it... after all, who doesn't want a super fresh lotion?

If you have more questions about shipping, please check out our Shipping Page, HERE.
Are your products vegan?

 

Unlike some companies that tote the vegan banner and then pack their products full of super-gross petrochemicals, we do our best to focus on creating products that utilize sustainable ingredients, with wonderful skin benefits. Honey and beeswax are two very common ingredients that we use, but they aren't in every product!

 

 Every product page includes a complete list of ingredients, so you can see what is in it. If you aren't sure, feel free to reach out to us at info@therawspa.net with your questions!

How should I store my products?
 
The optimal place to store all products is in a cool dry place, away from direct sunlight. It is tempting to store products in the bathroom. However, bathrooms tend to be very humid and suffer drastic changes in temperature, both things that will break down your products faster.

The Skincare CSA's

WHAT ARE MY PAYMENT OPTIONS?

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You can pay for your CSA Share at any of our Farmers Markets, or on our website. 

 

When paying for your Share, you have three options:

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  1. you can pay for it in full (payment must be received in advance of receiving your first basket)

  2. you can break the payment in half (for Summer CSA, the first payment is due in advance, and the second payment is due by June 1st). If your payment is late, we will pause your CSA until we receive the second half of the payment. If the payment is more than 30 days late, and we have not heard from you, the remainder of your CSA share will be canceled and your invoice voided - just like canceling a magazine subscription. 

  3.  You can pay per month, by paying your first month upfront, and then paying a monthly invoice after that, on the 1st of June and the 1st of July. Your shares for the month will not be made available until your invoice is paid.

WHAT ARE MY PAYMENT OPTIONS?

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You're CSA basket will be available roughly twice a month. Each year is different, so something may come in earlier or later than expected. In the event that a key ingredient crop is completely lost due to Wrath of Nature, we will refund you for that week in store credit. We'll keep you up to date not only on when the next basket is going to be ready but also as to any delays in an upcoming basket. 

HOW WILL I RECEIVE MY SHARE?

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Collecting your CSA basket is super easy! Just come to the Rittenhouse Farmers Market on Saturdays, and tell us you have come to collect your CSA share. We'll be sending you an email earlier in the week to let you know that your basket is ready.
 
If you are unable to pick up your basket, you have 3 options:
  1. Have someone else come and collect it for you. Make sure that they give us your name so that we know whose basket to give to them.
  2. Pick up your basket the following week. Don't worry, we aren't going to give your goodies away just because you were busy!
  3. Have your box mailed to you. We charge a flat fee of $10.00 to ship your basket to you and will ship it out on Saturday via Priority Mail. If you know in advance that you need to have a box mailed, you can arrange it with us at the market.
 
If you aren't local to Philadelphia- never fear! We can ship you your share for a flat fee of $10.00 per shipment for small shares and $15.00 for full shares and will send it out no later than the day the shares are available at Market (That's Saturday!), via USPS Priority Mail. Depending on where you live it will take 1-3 business days to reach you.
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HOW DO I CANCEL MY CSA?

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This is a sad thing, but we understand that things happen.

  • If you cancel your CSA within 14 days of your initial payment, and before May 7th, we will refund the amount paid in full back to you in the original method of payment. 

  • If you cancel your CSA share after May 7th and BEFORE shares are available we will refund the amount in store credit.

  • If you cancel your CSA share after the CSA is underway, we will refund you the remaining amount (CSA share payment minus the number of weeks you received a share) in store credit.

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We must be notified in writing to cancel your CSA- repeatedly missing your CSA basket pick-up will not cancel your CSA. To cancel your CSA, please email us at info@therawspa.net

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