Shipping Information
On average it will take 7-10 business days for us to ship your order.
Orders will be shipped via the United States Postal Service (USPS) from Philadelphia, PA. If you selected Standard Shipping, you can expect your order to arrive within 4-12 business days from receipt of your order being shipped. For Priority Shipping, your order should arrive within 2-5 business days from receipt of your order shipping. Rush Orders are not available.
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The shipping and handling cost for your order is based on the total weight of the order.
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Please allow up to 10 business days to create and pack your order.
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All orders are shipped with tracking and insurance.
In the event that your package is believed to have been lost or stolen, please contact the United States Postal Service for instructions for filing a claim.
Out of Stock Items
Inventory is relisted as we refill the stock levels. Because we are incredibly small in operations, we are not able to take custom refill requests at this time.
If you would like to be notified when an item is restocked, please sign up for a "Back in Stock Notification" on the product page.
In the event that an item you order is out of stock, we will issue you a refund for the items that we cannot ship.
Holiday Orders & Deadlines
During high-volume seasons, our ability to fill orders can (and often does) slow down. As a result, we have holiday order deadlines. In order to receive your order in time for the intended holiday, you MUST have your order placed by the deadline. We do our best to have the order to you within three days of the holiday.
If you are not placing an order for a specific holiday, please be aware that there will still be a slower turnaround time during our high-volume seasons.
HOLIDAYS:
Valentine's Day
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Order Deadline: January 7th
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High Volume from January 1st - February 21st
Halloween
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Order Deadline: October 7th
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High Volume from October 1st - November 5th
Christmas & New Years
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Order Dead Line: November 30th
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High Volume from November 14th - December 31st
Order Cancellations and Changes
Any order changes or cancellations must be made within 24 hours of submitting the order. To cancel or change an order, please email orders@therawspa.net, with your name and order number.
We are unable to cancel or make changes to orders after 24 hours. Please be sure to check your cart before finalizing your check out.
If you have any questions about your order, please email orders@therawspa.net, and be sure to include your order number!